Refund policy
Return Policy
We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
• In the same condition as received (unworn, unused, with tags)
• In its original packaging
• Accompanied by a receipt or proof of purchase
To start a return, contact us at sales@ironaffinity.com.au.
Returns must be sent to:
Unit 3A, 25 Church St, Moruya NSW 2537, Australia
Please note:
• Return shipping costs are the responsibility of the buyer.
• Items sent back without first requesting a return will not be accepted.
You’re always welcome to contact us at sales@ironaffinity.com.au with any return questions.
Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, or if you received the wrong item, contact us immediately so we can make it right.
Faulty Items
If you believe you’ve received a faulty item, please contact us at sales@ironaffinity.com.au within 7 days of receiving your order.
We’ll assess the issue and, if the item is deemed faulty, arrange a refund, replacement, or store credit.
Please note: Items damaged due to general wear and tear, misuse, or failure to follow care instructions will not be considered faulty.
Exceptions / Non-Returnable Items
We do not accept returns on:
• Sale items
• Gift cards
Exchanges
The quickest way to get what you need is to return your item and place a new order once the return is approved.
Refunds
We’ll notify you once we’ve received and inspected your return. If approved, your refund will be processed back to your original payment method within 10 business days.
Please note:
• It can take additional time for your bank or credit card company to post the refund.
• If more than 15 business days have passed since your refund was approved, please contact us at sales@ironaffinity.com.au.