Refund policy
30-Day Returns
We accept change-of-mind return requests made within 30 days of receiving your order.
To be eligible, your item must be unworn, unwashed and unused, with its original tags attached and in its original packaging. You will also need your receipt or proof of purchase.
To request a return, email sales@ironaffinity.com.au before sending the item. Approved returns should be sent to:
Iron Affinity
Unit 3A, 25 Church Street
Moruya NSW 2537
Australia
Items sent back without first requesting a return may not be accepted. For change-of-mind returns, the customer is responsible for return shipping costs and original shipping charges are not refundable.
Sale and Final Sale Items
Sale and promotional items are eligible for return unless the product was clearly marked Final Sale before purchase.
Gift cards and items marked Final Sale cannot be returned for change of mind. These exclusions do not limit any rights you may have under the Australian Consumer Law.
Faulty, Damaged or Incorrect Items
Please contact sales@ironaffinity.com.au as soon as reasonably possible if an item is faulty, damaged, not as described or different from what you ordered. Include your order number and clear photos where helpful so we can assess the issue.
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Depending on the issue, you may be entitled to a repair, replacement or refund. These rights are not limited by our 30-day change-of-mind period or by whether an item was purchased on sale.
We will cover reasonable return shipping costs where an item is confirmed to be faulty, damaged, incorrect or otherwise covered by your rights under the Australian Consumer Law. Damage caused by misuse, ordinary wear and tear or failure to follow reasonable care instructions is not considered a product fault.
Exchanges
The quickest way to secure another size or colour is to request a return and place a new order once your return is approved.
Refunds
We will let you know when your return has been received and inspected. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to process the refund.
If more than 15 business days have passed since we approved your refund, email sales@ironaffinity.com.au.